Return Policy
Ross World Return Policy
7-Day Color Fading Guarantee: We now offer a 7-day return policy for products that experience color fading during washing. If you notice a significant loss of color within 7 days of purchase, please follow the return procedure outlined below. Please note that any external damage unrelated to color fading will not be considered for return.
Damaged Products Upon Delivery: In the unfortunate event that your product arrives damaged, please notify us on the same day of delivery by contacting our customer support team at +91 98200 65831. Provide photographic evidence of the damaged package or product. We will promptly arrange for a replacement to be sent or issue a refund, depending on your preference.
Wrong Product Delivered: If you receive the incorrect product, we sincerely apologize for the inconvenience. Notify us immediately by contacting our customer support team at +91 98200 65831, and we will dispatch the correct product to you. Please note that in such cases, replacements will be provided, but no monetary refunds will be issued.
Customer Dissatisfaction Returns: If you are not satisfied with your purchase for any reason other than color fading, you may return the product within 7 days. The product must be in its original, undamaged condition, and the packaging should be retained. Customers have the option to receive a refund or choose an alternative product.
Return Procedure: To initiate a return, follow these steps:
1. Contact our customer support team at +91 98200 65831 or info@rossworld.in within 7 days of receiving the product.
2. Provide your order number and details of the issue, including photographic evidence if applicable.
3. Our team will guide you through the return process and provide instructions on how to return the product.
Refund Process: Once we receive the returned product and confirm its eligibility for a refund, we will process your refund within 7 business days. Refunds will be issued to the original payment method.
Exchange Option: If you prefer, you can opt for an exchange and choose an alternative product of equal or lesser value. Any price differences will be handled accordingly.
Thank you for choosing RossWorld. We value your satisfaction, and we are here to assist you. If you have any further questions or concerns, please contact our customer support team at +91 98200 65831 or info@rossworld.in
Note: This return policy is subject to change without prior notice. Please check our website for the most up-to-date information.
